Column
Beware the KPI trap
Metrics should support strategy, not supplant it
IT Transformation
Exploring the technological implicatons of AI and automation across the enterprise.
Q&A
Higher ed on the hot seat
A conversation with edutech expert Susan Grajek
Workflow Quarterly
Visualizing digital transformation
ServiceNow’s Patricia Grant on designing the right process to track digitization projects
Q&A
DevOps comes to the enterprise
A conversation with ServiceNow's RJ Jainendra
Workflow Quarterly
Digitization relies on great vendor relationships
Digital workflows require CIOs to build effective partnerships inside and outside their organizations
Column
An IT manifesto
We became technologists to change the world. It’s time to keep that promise
Workflow Quarterly
New digital workflows, better results
How CIOs led transformations in customer service, finance, and HR
Column
How to build a connected enterprise
As we become more connected to the machine world, we can make the world of work, work better for people
Workflow Quarterly
How CIOs advance workflow digitization
A guide to crafting a digital strategy that will make work better
Digitizing the patient experience
From voice assistants to digital workflows, emerging tech is transforming hospital care