Workflow Guide

How to build a mobile-first enterprise

Mobile technologies and digital workflows let people work the way they want
Mobile enterprise Workflow guide
ServiceNow metrics inform strategy
Column

Beware the KPI trap

Metrics should support strategy, not supplant it
Q&A

Higher ed on the hot seat

A conversation with edutech expert Susan Grajek
Workflow Quarterly

Visualizing digital transformation

ServiceNow’s Patricia Grant on designing the right process to track digitization projects
Q&A

DevOps comes to the enterprise

A conversation with ServiceNow's RJ Jainendra
Workflow Quarterly

Digitization relies on great vendor relationships

Digital workflows require CIOs to build effective partnerships inside and outside their organizations
Column

An IT manifesto

We became technologists to change the world. It’s time to keep that promise
Workflow Quarterly

New digital workflows, better results

How CIOs led transformations in customer service, finance, and HR
Column

How to build a connected enterprise

As we become more connected to the machine world, we can make the world of work, work better for people
Workflow Quarterly

How CIOs advance workflow digitization

A guide to crafting a digital strategy that will make work better