Beware the KPI trap

Metrics should support strategy, not supplant it
ServiceNow metrics inform strategy

Higher ed on the hot seat

A conversation with edutech expert Susan Grajek
Workflow Quarterly

Visualizing digital transformation

ServiceNow’s Patricia Grant on designing the right process to track digitization projects

DevOps comes to the enterprise

A conversation with ServiceNow's RJ Jainendra
Workflow Quarterly

Digitization relies on great vendor relationships

Digital workflows require CIOs to build effective partnerships inside and outside their organizations

An IT manifesto

We became technologists to change the world. It’s time to keep that promise
Workflow Quarterly

New digital workflows, better results

How CIOs led transformations in customer service, finance, and HR

How to build a connected enterprise

As we become more connected to the machine world, we can make the world of work, work better for people
Workflow Quarterly

How CIOs advance workflow digitization

A guide to crafting a digital strategy that will make work better

Digitizing the patient experience

From voice assistants to digital workflows, emerging tech is transforming hospital care