How top CIOs kill it

Key research takeaways from the latest Workflow Quarterly

What does it take to be a great leader? For today’s top CIOs, it’s about more than technology smarts. In fact, those skills may be the least demanding part of the job.

In a new survey of 516 CIOs from 12 countries and 24 industries conducted for ServiceNow by Oxford Economics, nearly two-thirds said that business and leadership skills are now more important to the job than technology chops. An even larger share said working with HR on talent strategy and with the CEO on organizational planning are core to their jobs.


CIOs say business and leadership skills are more important than technology chops

The statistics from the survey results, which appear in the new Leadership Issue of the online Workflow Quarterly, show how the most successful CIOs are using general business skills to build consensus and drive change.

Here are some other key takeaways:

The digital dividend

CIOs who lead organizations with the most workflow digitization are more likely than those who are the least digitized to be highly successful at several key functions.



Organizational benefits

Regardless of how well CIOs grade their current performance, they see workflow digitization as important to advancing several key organizational metrics:

Connections matter

Cultivating connections across the C-suite is the mark of highly effective CIOs. Here’s how they rate the effectiveness of their collaborations compared to less accomplished CIOs:

Stretch roles

A majority of CIOs say they are becoming stronger business leaders, influencers, and strategists. Here’s how top CIOs see new aspects of the role compared to all surveyed CIOs:

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