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Customer experience
AI for customers
By the numbers: Where telecoms lead with platform adoption
Customer experience is the next frontier in telecom
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Employee experience
Work after COVID
People over process
Pharma’s digital future
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IT transformation
A digital business dashboard for CIOs
A new finish line for AI in organizations
Digital hoop dreams
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Security & risk
Rethinking operational risk
How to reopen government offices safely
A framework for reopening
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Article
A digital business dashboard for CIOs
Column
A new finish line for AI in organizations
Article
AI for customers
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Article
AI for customers
Article
By the numbers: Where telecoms lead with platform adoption
Article
Customer experience is the next frontier in telecom
View all
Column
Work after COVID
Column
People over process
Column
Pharma’s digital future
View all
Article
A digital business dashboard for CIOs
Column
A new finish line for AI in organizations
Flow State
Digital hoop dreams
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Article
Rethinking operational risk
Column
How to reopen government offices safely
Column
A framework for reopening
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Modern IT business management tools can help CIOs better manage IT—and manage up
AI-powered analytics is all about connecting insights to actions, quickly and at scale
Machine intelligence is shifting customer service from reactive to proactive
Machine intelligence is shifting customer service from reactive to proactive
Survey shows many carriers have embraced digital platforms
Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy
Climbing the mountain starts with a vision of the peaks
How COVID-19 taught us to focus on the employee experience
Digital service delivery helps a global pharma company meet the changing needs of customers and stakeholders
Modern IT business management tools can help CIOs better manage IT—and manage up
AI-powered analytics is all about connecting insights to actions, quickly and at scale
A conversation with NBA chief technology officer Krishna Bhagavathula
A new crisis brings new threats
Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.
Human and tech considerations for a safe return to the workplace
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The future of software asset management
Return to the workplace
Digitize customer experiences
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Industry
Customer experience in telecom
Modernizing carrier platforms
The new banking landscape
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Employee experience amid a global pandemic
Customer experience in the new normal
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Workflow Guide
The future of software asset management
Workflow Guide
Return to the workplace
Workflow Guide
Digitize customer experiences
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Workflow Guide
Customer experience in telecom
Workflow Guide
Modernizing carrier platforms
Workflow Guide
The new banking landscape
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Workflow Guide
Employee experience amid a global pandemic
Workflow Guide
Customer experience in the new normal
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Ideas and resources for the future of SAM
Ideas and resources to help get your business running again
Ideas and resources for CX leaders
Insights and resources for industry leaders
Ideas and resources for telecommunications leaders
Ideas and resources for financial services leaders
Insights and resources for leaders in EMEA
A Workflow Guide for EMEA business leaders
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What is IT asset management?
What is Platform as a service?
Digital transformation
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Crash Courses
How to build long-term IT resilience
Digital transformation across industries
A new model for HR
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What is IT asset management?
What is Platform as a service?
Digital transformation
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How to build long-term IT resilience
Digital transformation across industries
A new model for HR
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Learn
What is IT asset management?
With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
Learn
What is Platform as a service?
The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
Learn
Digital transformation
What digital transformation actually means for business today, and why it is so important
Key strategies for helping CIOs succeed in the work-from-anywhere era
Evidence from four major industries shows that the formula for success varies by sector
Strategies for turning human resources teams into a strategic force
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Employee experience amid a global pandemic
Insights and resources for leaders in EMEA
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Customer experience in the new normal
A Workflow Guide for EMEA business leaders
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