Skip to content
Workflow™
Insights for Corporate Leaders
workflow_logo
servicenow_logo
now_logo
Subscribe
searchglass
searchclose
Search
All Articles
Home
Customer experience
AI for customers
By the numbers: Where telecoms lead with platform adoption
Customer experience is the next frontier in telecom
View all
Employee experience
Mastering the art of employee experience design
Digital transformation in the field
Top digital job skills for 2021
View all
IT transformation
5 steps to a more perfect—and digital—union
Top enterprise tech trends for 2021
AI for the people
View all
Security & risk
Rethinking operational risk
How to reopen government offices safely
A framework for reopening
View all
Article
Now or never: Why it’s time to digitize employee workflows
Article
CEOs trail C-Suite in prioritizing digital experiences
Article
Mastering the art of employee experience design
View all
Article
AI for customers
Article
By the numbers: Where telecoms lead with platform adoption
Article
Customer experience is the next frontier in telecom
View all
Article
Mastering the art of employee experience design
Article
Digital transformation in the field
Roundtable
Top digital job skills for 2021
View all
Column
5 steps to a more perfect—and digital—union
Roundtable
Top enterprise tech trends for 2021
Column
AI for the people
View all
Article
Rethinking operational risk
Column
How to reopen government offices safely
Column
A framework for reopening
View all
Long-term business resilience depends on automating more employee tasks
CHROs and other execs need to better communicate EX priorities—and big-time results
As companies rely more on dispersed teams, they need to design ever-better digital employee experiences
Machine intelligence is shifting customer service from reactive to proactive
Survey shows many carriers have embraced digital platforms
Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy
As companies rely more on dispersed teams, they need to design ever-better digital employee experiences
COVID-19 forced field service organizations to embrace digital, and they’re not going back
Companies need to fill critical talent gaps to sustain the longer-term shift to remote work
Government services should be as easy to use as Netflix. Why aren’t they?
With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets
How artificial intelligence can help government deliver better, more responsive services
A new crisis brings new threats
Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.
Human and tech considerations for a safe return to the workplace
Guides
Theme
Modern IT business management
Customer experience in telecom
The future of software asset management
View all
Industry
Improving field efficiency and safety
Building modern digital organizations
Modernizing telecom platforms
View all
Region
Employee experience amid a global pandemic
Customer experience in the new normal
View all
Workflow Guide
Modern IT business management
Workflow Guide
Customer experience in telecom
Workflow Guide
The future of software asset management
View all
Workflow Guide
Improving field efficiency and safety
Workflow Guide
Building modern digital organizations
Workflow Guide
Modernizing telecom platforms
View all
Workflow Guide
Employee experience amid a global pandemic
Workflow Guide
Customer experience in the new normal
View all
Ideas and resources for the future of ITBM
Insights and resources for industry leaders
Ideas and resources for the future of SAM
Ideas and resources for service leaders
Ideas and resources for transforming service providers
Ideas and resources for telecommunications leaders
Insights and resources for leaders in EMEA
A Workflow Guide for EMEA business leaders
Learn
Learn
What is IT asset management?
What is Platform as a service?
Digital transformation
View all
Crash Courses
How to maximize the impact of data analytics
How to upgrade digital skills across the enterprise
How to build long-term IT resilience
View all
What is IT asset management?
What is Platform as a service?
Digital transformation
View all
How to maximize the impact of data analytics
How to upgrade digital skills across the enterprise
How to build long-term IT resilience
View all
Learn
What is IT asset management?
With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
Learn
What is Platform as a service?
The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
Learn
Digital transformation
What digital transformation actually means for business today, and why it is so important
Advanced data tools and platforms can turn insights into action
Strategies that prepare workers from different disciplines for the digital age
Key strategies for helping CIOs succeed in the work-from-anywhere era
C-Suite
C‑Suite Center
CEO Center
CIO Center
CHRO Center
View all
CEO Center
CIO Center
CHRO Center
View all
Insights and resources for chief executives
Insights and resources for IT leaders
Insights and resources for talent leaders
Magazine
Search
searchglass
Search
Region
Employee experience amid a global pandemic
Insights and resources for leaders in EMEA
Go to guide
Customer experience in the new normal
A Workflow Guide for EMEA business leaders
Go to guide
